Faq

Besides the legal warranty period (three months), Europa makes nine additional months available against any malfunction in the product, provided that caused during maufacturing. It is worth remembering that the Filtering Elements (Purification Chambers, MRB and UV Lights) have three months of warrant, since these items are submitted and impacted by the quality of water received in the consumer’s house.
For the Bliss, Da Vince and Noblesse models (these two lasts, regardless of natural or with the refrigerated water option), the change mone year of use, whichever comes first. For the Palladium and Summer models, the change must be made after 6,000 litters or approximately two years, whichever comes first also applies. For the HF Line – Hollow Fibre model, specifically the Retainer Module of Bacteria must be replaced together with the Filtering Element or during the Saturation, i.e., depending on the water of the region. We reinforce that all the presented data can range due to the quality of the water that supplies the Purifier, intensity of use, execution of the maintenance procedures recommended by the manufacturer, among other factors.

Suggestion: Europa disposes Contágua device for acquisition, a litter conter that warns the exact moment to change the chambers and can be fitted in all Europa purifier line, including the devices already in use, except for Da Vinci line and Palladium Smart that already have this device fitted in the purifier panel. We also have Eurotime that warns the exact moment to change its refil.
The autonomy is of, approximately, three years, and can vary according to the quality of water that supplies the product. The warranty for the single control valve is of two years as of the receving date, against any manufacturing defect and ninety days for the Filtering Elements. Specifically the tank has five years of warranty.
Check if there is water in the house;
1.If the product is electronic, check if there is the suitable supply of electric power or if the purifier if correctly connected in an outlet;
2.For Palladium and Summer products, check if the retro-washing is not activated. If it is, deactivate the retro-washing and the product will normally operate again;

Remarks: It is ideal that the consumer get in touch with one our Authorized Distributors to better evaluate the product, in order to diagnose one of these possibilities:
-If the product is part of HF Line, the Retainer Module of Bacterias can be saturated by the accumulation of impurities;
-If the purifier is of UVLS line, as a safety measure, the device does not supply water in case the light is burnt or not operating;
In case the place of installation has a low water pressure, it is possible to acquire Europa pressurizer that will assure the ideal pressure conditions for the purifier operation. (It is extremely necessary a technical evaluation by a professional).
This servisse is made by our Authorized Distributors that has the purpose of offering na evaluation visit of the customer’s purifier, avoiding that they forget the maintenance/revision period of their product. It is worth remembering that there is no need to change the Filtering Elements before the minimum period of durability of the Chambers, except for smells and flavor in water. Besides that, all the Authorized Distributors of Europa that makes this scheduling service have a Safety Code that can be requested when contacting and subsequently confirmed before SAC through the phones (11) 3017 8400 – capital and metropolitan region – or 0800 13 14 13 for other cities.
Retro-washing is a specific procedure to each model. Thus, check the instruction manual delivered together with the device, or get in touch with our SAC and, if you prefere, directly with a Europa Authorized Distributor that you trust.
The original parts leave the factory with a seal identifying the month and year of manufacturing. The Purification Chambers are packed in sealed plastic bags with the logotype of Brasfilter; The Retainet Modules of Bacteris are packed in specific bags, duly identified with the products names and logotype of Brasfilter.
No. The water purifiers were designed to purify previously treated water supplied by the water company of your city, since these companies must meet the Ministry of Health Ordinance number 2914, which regulates the potability criteria of water for human consumption. We do not warrant the efficiency of our water purifiers in artisanal / cistern water even with the potability report, once the water table can undergo external changes that consequently changes the physical-chemical composition of the water removed from this place.
· Electrical Safety: our cold and natural water purifiers were certified by o Bureau Veritas and have the compliance identification seal established by INMETRO.
· Health: the water purifiers are in conformity with the specific evaluation rule for compliance, NBR NBR 14908:2004, that evaluates the efficiency of the devices through the essays made in a laboratory accredited by INMETRO (Falcão Bauer).
We clarify that the visit fee (technical displacement) is met and respected by all our Authorized Distributors and Retailers (applied rule) even in the Product warranty period. This information is available in our manual and can be easily located by our consumers.
Thus, the waiver of this fee is possible if there if the customer dislocates the purifier to any address covered in Europa’s Authorized Distributors network.
We clarify that our values regarding maintenance of our Purifiers involce a list price suggested that is followed by all of our Authorized Distributors and Retaillers. This list consists of the union of the amount of each part, travel expenses, specialized manpower and, in case of installment payment, interest incidence.
Although there are exceptions, in which our consumers can have access to buy only the needed part and install it themselves, this procedure implicates in the direct loss of the warranty period; therefore the distributor will not charge for the technician’s manpower nor in the travel expenses, thus reducing the maintenance amount.
It is worth highlighting that the customer can check more than one distributor, since the amount of parts/maintenance is suggested by Europa, and can have a difference between the authorized companies, including regarding the payment method (installment / interests).
PS: In case of confirming amounts above the ones suggested in Europa’s website, we ask that the customer get in touch with the Customer’s Support Service through the phones (11) 3017 8400 – for capital metropolitan areas of São Paulo – or 0800 13 14 13 – for other cities, so that we can better evaluate the charging conditions adopted by this Europa’s Authorized Distributor.
Reverse osmosis is a procedure with which we do not work and that makes water desalination through ultrafine membranes. This procedure removes, including all the minerals of water, and is normally made in countries with few resources of drinking water.
Our purifiers do not alcalize water, changing its PH; this index is maintained pursuant to what is released by the hydric station of your region.
“The pH is a measure that determinates if the water is acid ou alcaline. It is a parameter that must be met to improve the treatment processes and preserve the tubes against corrosion or clogging. This factor does not have sanitary risks and the recommended pH range in the distributed water is of 6.0 to 9.5”.
For cash payment, the purchases can bem made through bank-issued invoice or credit card. For installment payment, the conditions are restricted to the use of credit card.
No. The bank-issued invoice is only for cash payment. The installment of the purchases can be made through credit card (Diners, Hipercard, Mastercard or Visa); the number of installment is linked to the total amount of the purchase.
By choosing the bank-issued invoice, the expiry date will be of three calendar days, being automatically cancelled at the end of the expiry period.
We guide that the consumer follows the progress of their purchase revenue online, in order to identify the automatic confirmation that must happen in 72h. If the update does not happen, we suggest that the customer contact the Customer’s Support Service through the phones (11) 3017 8400 – for capital metropolitan areas of São Paulo – or 0800 13 14 13 – for other cities, with the order number, purchase holder’s name or CPF at hand so that your request can be solved. If you prefer, you can also contact us in the “Contact” menu in the upper part of the website.
The automatic payment confirmation must happen in 24h. A confirmação automática do pagamento deve acontecer em até 24h. If the update does not happen, we suggest that the customer contact their card administration. If you want, you can contact the Customer’s Support Service through the phones (11) 3017 8400 – for capital metropolitan areas of São Paulo – or 0800 13 14 13 – for other cities, with the order number, purchase holder’s name or CPF at hand so that your request can be solved. If you prefer, you can also contact us in the “Contact” menu in the upper part of the website.
The invoice expiry date is three days. In case the consumer does not print it in the same date of the purchase, a duplicate can be requested in the “My Orders” menu located in the lower part of the website – provided that it is within the established expiry period.
If the order was placed via bank-issued invoice, simply do not make the payment and make a new purchase with your credit card.
In case the order has been made via a bank-issued invoice and it has not been paid yet, just make a new order and disconsider the invoice issued in the first purchase. If the order has been made via bank-issued invoice or credit card and the payment has been confirmed, we suggest that the customer contact the Customer’s Support Service through the phones (11) 3017 8400 – for capital metropolitan areas of São Paulo – or 0800 13 14 13 – for other cities, with the order number, purchase holder’s name or CPF at hand so that your request can be solved. In this case, the “Exchange and Return Policy” will be made. If you prefer, you can also contact us in the “Contact” menu in the upper part of the website.
Delivery time may vary according to the zip code to which the order will be sent, in addition to the postage conditions selected by the customer (Normal or Express). The delivery time of the purchase starts to be counted from the payment confirmation of the order. The customer will always receive notifications regarding payment confirmation, invoice issuance and sending confirmation with code to follow the post in the e-mail registered at the time of purchase.
The copy of this document can be requested in our Customer’s Support Service through the phones (11) 3017 8400 – for capital metropolitan areas of São Paulo – or 0800 13 14 13 – for other cities; with the order number, purchase holder’s name or CPF at hand so that your request can be solved. If you prefer, you can also contact us in the “Contact” menu in the upper part of the website.
Installation can be performed according to the specific manual of each product. We advise that after installation, the first 20L of water are discarded to remove any residues and only after this procedure install the HF module (if this product has this chamber). This water can be reused in cleaning or gardening. If the consumer finds it difficult to perform the service, they may have an Authorized Distributor performing the purifier installation. Find one next to you by clicking on the "Where to Find It" menu.
This guide is shipped with the product purchased from our Online Store. If for some reason it has been damaged and / or lost, the consumer can print a copy in the “Products” menu and clicking on the purchased purifier. Among the product information there will be the option to download the manual in PDF. If you want this document can also be requested in our Customer’s Support Service through the phones (11) 3017 8400 – for capital metropolitan areas of São Paulo – or 0800 13 14 13 – for other cities. If you prefer, you can also contact us in the “Contact” menu in the upper part of the website.